Welcome to Court and Police Interpreters N.Z.
"Hawkes Bay's most trusted...exceeding industry standard"
WE ALSO SERVE OTHER SECTORS & INDUSTRIES
WHY US? -WE ARE FAST AND EASY
1: We "PROVIDE MORE QUICKER AVAILABLILITY AND RESPONSE TIME THAN THE NATIONAL AVERAGE."
1: We "PROVIDE MORE QUICKER AVAILABLILITY AND RESPONSE TIME THAN THE NATIONAL AVERAGE."
1: We "PROVIDE MORE QUICKER AVAILABLILITY AND RESPONSE TIME THAN THE NATIONAL AVERAGE."
Our company annual research has underscored the importance of addressing interpreters' unavailability as a major issue with the Courts & Police in New Zealand. It also our experience with other sectors and social services.
OUR SOLUTION:
- Booking Online Now available
- Our 24/7 365 Days Service
- Our Premium Service is standard.
- Widening our service coverage across New Zealand commencing in April 2023 & many more.
Why the unavailability Issue is important to us?
Timeliness:
- Court proceedings are time-bound and require interpreters to be present on time. The availability of interpreters is necessary to ensure that court proceedings start and end on time.
Legal Obligation:
- The court has a legal obligation to provide interpretation services to those who need them. Therefore, having interpreters available at all times is necessary to meet this obligation.
Meeting Demand:
- The demand for court interpreters can vary greatly depending on the location, type of case, and language pair needed. It is essential to have a pool of available interpreters to meet this demand and ensure that the proceedings are not delayed or disrupted.
Avoiding Delays:
- Delays in court proceedings can have serious consequences, including prolonged detention, missed court dates, or even a mistrial. Having interpreters available and on time can help to prevent such delays.
Professionalism:
- Availability is a critical aspect of professional court interpreting. Interpreters who make themselves available when needed demonstrate their commitment to their profession and to the justice system.
2: WE ARE CLIENT-CENTRIC & OUR SERVICE IS 2ND TO NONE IN NEW ZEALAND:
1: We "PROVIDE MORE QUICKER AVAILABLILITY AND RESPONSE TIME THAN THE NATIONAL AVERAGE."
1: We "PROVIDE MORE QUICKER AVAILABLILITY AND RESPONSE TIME THAN THE NATIONAL AVERAGE."
The First and the only provider with a PRE & POST Legal Proceeding Support
From day one, we have been providing excellent customer service, such as being responsive, flexible, and respectful to clients' needs. We can establish trust and build long-term relationships.
Overall, the following customer service features are designed to ensure that clients receive the highest quality interpreting services and have a positive experience working with our court interpreting business.
- 24/7 Availability - Free Pre & Post Legal Proceeding Support
Our court interpreting business may offer round-the-clock availability to ensure that clients can access interpreting services whenever they need them.
- Quick Response Times & To Ensure Quick Turnaround
Our business may prioritize responding to client requests quickly to ensure that their needs are met in a timely manner.
- Bilingual Customer Support -
Our business offer customer support in *multiple languages(*Samoan Language only Other Language available from Jan. 2024) to ensure that clients can communicate their needs effectively.
- Personalized Service & After Court Support -
Our business work closely with clients to understand their specific needs and tailor interpreting services to meet those needs.
- Clear & Responsive Communication -
Our business prioritize clear and effective communication with clients to ensure that they understand our interpreting services and feel confident in their ability to meet their needs.
- Flexible Payment Options - by Request
Our business offer flexible payment options to ensure that clients can pay for our services in a way that is convenient for them.
- Confidentiality and Security -
Our business prioritize confidentiality and security to ensure that client information is kept safe and secure.
- Quality Assurance -
Our business has a quality assurance process in place to ensure that interpreting services meet the highest standards of accuracy and professionalism.
3. TRANSLATION & INTERPRETING FOR OTHER SECTORS & INDUSTRIES
1: We "PROVIDE MORE QUICKER AVAILABLILITY AND RESPONSE TIME THAN THE NATIONAL AVERAGE."
3: We conform with the New Zealand Ministry of Justice COURT INTERPRETERS GUIDELINES
FOR HOSPITALS
Medical Translations & Interpreting
with Health, Resource & Care navigation support for Patients
A health navigator (also known as a patient navigator or resource navigator) is a member of the health care team who helps individuals overcome barriers to quality care. They address barriers including access to health care, insurance or lack thereof, poor health literacy, transportation, child care and more
FURTHERMORE
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
FOR PRISONS & REHABILITATION SERVICES
Dept of Corrections
Custodial & Non-Custodial Services
(Book Online)
FOR MINISRTY OF CHILDREN
ORANGA TAMARIKI
Family Group Conference (FGC) &
other
(Book Online)
FOR PRE-SENTENCE, COURT ORDER, SPECIAL CONDITION & RE-HAB. etc
(Book Online)
FOR RESTORATIVE JUSTICES CONFERENCES.
Pre-Sentence
(Book Online)
FOR BUSINESS & COMMERCIAL DOCUMENTATION
(Book Online)
FOR LOCAL INTERNATIONAL CONFERENCE, MEETINGS, WORKSHOPS,
(Book Online)
FOR VIDEO VOICE OVERS &
DIGITAL LOCALIZATION
(Book Online)
FOR All other sectors & industries.
PLEASE CONTACT US TO DISCUSS YOUR NEEDS
3: We conform with the New Zealand Ministry of Justice COURT INTERPRETERS GUIDELINES
3: We conform with the New Zealand Ministry of Justice COURT INTERPRETERS GUIDELINES
3: We conform with the New Zealand Ministry of Justice COURT INTERPRETERS GUIDELINES
- Click To know more about the Guidelines for New Zealand Court Interpreters. Click: https://www.justice.govt.nz/guidelines-for-interpreters/
- Click to Find out more about Standard Terms and Conditions for interpreters in Courts and Tribunals https://www.justice.govt.nz/interpreting-in-courts-and-tribunals/
COURT INTERPRETER'S GUIDELINES:
Published by the Ministry of Justice
© Crown Copyright
Licensed for use under the creative commons attribution licence (BY) 4.0
4: We are committed to CONFIDENTIALITY & SECURITY:
3: We conform with the New Zealand Ministry of Justice COURT INTERPRETERS GUIDELINES
4: We are committed to CONFIDENTIALITY & SECURITY:
Our company has strict policies and procedures to protect clients' confidentiality and secure their data. This guarantees peace of mind and ensure compliance with legal and ethical standards.
- Legal proceedings involve sensitive information - Court proceedings often involve confidential or sensitive information, such as medical records, financial information, or personal identification documents. It is the duty of our assigned court interpreters to maintain the confidentiality of all information disclosed during the proceedings.
- Ethical and legal obligations - Court interpreters are bound by ethical and legal obligations to maintain the confidentiality of all information disclosed during the proceedings. Failure to maintain confidentiality can compromise the integrity of the legal process and damage the reputation of the parties involved.
- Protection of privacy - Court interpreters have access to sensitive information that must be kept secure to prevent unauthorized access or misuse. Failure to maintain security can result in identity theft, financial fraud, or other serious breaches of privacy.
- Safety concerns - The disclosure of certain information can put individuals at risk of harm or retaliation. Our team of Court interpreters ensures that sensitive information is protected to prevent harm to the parties involved.
- Compliance with regulations - Many jurisdictions have laws and regulations in place to protect the confidentiality of information disclosed during court proceedings. Our Court interpreters complies with these regulations to ensure that confidentiality is maintained.
- Professional integrity - Our Court & Police Interpreters are held to high professional standards and continue to maintain the confidentiality of information disclosed during police investigations or any court proceedings to uphold their professional integrity and the integrity of the legal process.
- Trust and credibility - Confidentiality and security measures, such as secure data storage, limited access to information, and non-disclosure agreements, help to establish trust and credibility in the legal process and protect the privacy and safety of all parties involved in the proceedings.
5: We are TRAINED & CULTURALLY COMPETENT
3: We conform with the New Zealand Ministry of Justice COURT INTERPRETERS GUIDELINES
4: We are committed to CONFIDENTIALITY & SECURITY:
- With more than a decade of success in Hawkes Bay. Our interpreters are not only fluent in the target language but also have a deep understanding of the relevant culture and customs which can enable them better to facilitate communication and to avoid misunderstandings. The following as a result is always anticipated;
Improved Communication:
better understanding and can communicate the nuances of language, dialect, and cultural expressions. This leads to more accurate and effective communication between parties, reducing the risk of misunderstandings or misinterpretations.
Understanding Legal System:
A culturally competent interpreter understands the cultural nuances that shape the legal system, such as cultural attitudes toward law enforcement, the role of family, and religious beliefs. This understanding can help the interpreter to better navigate cultural differences and ensure that all parties understand the legal proceedings.
Maintaining Neutrality:
A culturally competent interpreter can maintain neutrality, regardless of the cultural or linguistic background of the parties involved. They can do this by recognizing their own cultural biases and values, as well as those of the parties involved, and ensuring that they do not influence the interpretation process.
Avoiding Offense:
Court interpreters who are not culturally competent may inadvertently offend or disrespect the parties involved by not understanding the cultural context in which they are working. Cultural competence helps interpreters to be aware of and avoid such pitfalls.
Building Trust:
Cultural competence can help build trust between parties and the interpreter. When the parties feel that the interpreter understands their culture and is working in their best interest, they are more likely to trust the interpreter's translations and interpretations. s
6: Our team are PROFICIENT USERS WITH THE LATEST COURT INTERPRETING TOOLS & TECHNOLOGIES
6: Our team are PROFICIENT USERS WITH THE LATEST COURT INTERPRETING TOOLS & TECHNOLOGIES
6: Our team are PROFICIENT USERS WITH THE LATEST COURT INTERPRETING TOOLS & TECHNOLOGIES
- Simultaneous interpretation equipment - This technology enables the interpreter to listen to the speaker and interpret simultaneously in real-time, allowing for seamless communication between parties who speak different languages.
- Video remote interpreting (VRI) - This technology uses video conferencing to connect interpreters with the parties involved in a legal proceeding. VRI can be used in situations where an interpreter is not physically present, such as for remote depositions or hearings.
- Computer-assisted translation (CAT) software - This technology helps interpreters to work more efficiently by providing tools such as translation memories and terminology management. CAT software can improve accuracy and consistency in translation work.
- Electronic glossaries - This technology provides a searchable database of specialized terminology used in legal proceedings, enabling interpreters to quickly and accurately find the appropriate translation.
- Digital recording systems - This technology allows for the recording and playback of court proceedings, ensuring that nothing is missed and providing a record for future reference.
- Interpreting apps - These smartphone applications provide instant access to language translation, interpretation, and transcription services for legal professionals on the go.
- Speech recognition software - This technology can help improve the accuracy of interpreting by automatically transcribing speech and providing suggested translations for the interpreter to consider.
- Language identification tools - These tools can quickly identify the language being spoken, enabling the interpreter to begin interpreting without delay.
- Wireless headsets and microphones - These technologies enable interpreters to hear and speak clearly in noisy or crowded courtrooms, ensuring that communication is not hindered by external factors.
- Translation management systems - These software systems help to manage the entire translation process, from project planning and resource allocation to quality control and delivery.
7: Our DECADE -plus OF EXPERIENCE IN THE INDUSTRY MATTERS
6: Our team are PROFICIENT USERS WITH THE LATEST COURT INTERPRETING TOOLS & TECHNOLOGIES
6: Our team are PROFICIENT USERS WITH THE LATEST COURT INTERPRETING TOOLS & TECHNOLOGIES
- Our Expertise in the industry is Second to none in both the Court any Police matters. With a decade of experience. Our Court Interpreters have encountered a wide range of legal proceedings and situations. This gives us a high level of expertise in the field, including knowledge of legal terminology, court procedures, and cultural nuances that are essential for accurate interpreting.
- Professionalism -Our decade of experience in Court Interpreting has given us high level of experience & professionalism, including the ability to handle difficult situations and maintain composure under pressure.
- Reputation - With a decade of experience, Our Interpreters have built a solid reputation in the industry, with clients who trust our skills and expertise.
- Network - Our Experienced Court Interpreters have a wide network of contacts in the industry, including attorneys and other Court & legal professionals. This network is valuable to maintain our competitive edge in the industry.
- Efficiency - With many years of experience under our belt, we have developed a high level of efficiency in court & police work. This means we can provide accurate interpreting services in a timely manner, which is essential in the fast-paced legal industry.
- Adaptability - Experienced Court & Police Interpreters are often skilled at adapting to different situations and interpreting for a variety of clients. This flexibility is essential in the diverse and constantly changing legal landscape.
- Continuing Professional Development - Our team of Experienced Court Interpreters are committed to continuing education and professional development. This helps us to stay up to date with changes in the industry and to maintain our expertise over time.
8. OUR ONGOING QUALITY ASSURANCE & COMMITMENT
6: Our team are PROFICIENT USERS WITH THE LATEST COURT INTERPRETING TOOLS & TECHNOLOGIES
9. EDUCATION: TRAINING & QUALIFICATIONS MEMBERSHIPS & AFFILIATIONS
- Code of Ethics POLICY: Our Service has a clearly defined code of ethics that all interpreters must follow. This code outlined CPINZ interpreter's responsibilities, including confidentiality, impartiality, accuracy, and professionalism.
- Quality Control POLICY: CPINZ commitment to quality ensures that complete interpretating services is completed and provided according to Industry Standard. This is include the procedures for verifying the qualifications and experience of our team of interpreters, assessing their performance, and addressing any issues or complaints that arise.
- Billing and Payment POLICY: All invoices must be paid in 10 days after any invoice is issued. Payments can be made by major Credit Card or Bank Transfers.
- Cancellation/Urgent Request POLICY: Free cancellation if made 48hrs before any booked appointment. Urgent Request may attract a fee.
- Confidentiality POLICY: Every time all the time.
- Complaints and Grievances POLICY: CPINZ takes every complaint very seriously. Its the only way that allow us to provide better service.
- Training and Development POLICY: All CPINZ interpreters receives ongoing training and development opportunities to improve their skills and keep up with industry trends.
This is to ensure that our Court & Police interpreting business operates and maintain industry standard professionally, efficiently, and ethically and also provides high-quality interpretation services to clients.
9. EDUCATION: TRAINING & QUALIFICATIONS MEMBERSHIPS & AFFILIATIONS
9. EDUCATION: TRAINING & QUALIFICATIONS MEMBERSHIPS & AFFILIATIONS
9. EDUCATION: TRAINING & QUALIFICATIONS MEMBERSHIPS & AFFILIATIONS
SAMOAN T/I TEAM:
- National University of Samoa, Samoa, 1994
- University of the South Pacific, Fiji 2004
- University of Queensland, Australia , 1996
- A+ Certification/Microsoft DIALOG, Australia 2001
- Te Teriti o Waitangi, NZ 2009
- HAWKES BAY DHB Interpreting Services, 2009 - CURRENT
- MBIE/
- NZ Ministry of Justice Interpreter Services Quality Framework - NZ
MEMBER - Hawkes Bay CHAMBER OF COMMERCE
OFFICIAL ASSOCIATE - Tumua ma Pule Council of Traditional Orators Indigenous Samoan in Hawkes Bay Region
OTHER LANGUAGES:
PACIFIC: Polynesian, Micronesian & Melanesian - MBIE/Ministry of Justice Interpreter Services Quality Framework - NZ - Available 2024
EURASIA - European & Asian Available 2024 - MBIE/Ministry of Justice Interpreter Services Quality Framework - NZ
AFRICAN, LATIN AMERICA & CARRIBEAN - MBIE/Ministry of Justice Interpreter Services Quality Framework - NZ Available 2024
10. ABOUT US
9. EDUCATION: TRAINING & QUALIFICATIONS MEMBERSHIPS & AFFILIATIONS
10. ABOUT US
Welcome to our Court & Police Interpreting(CPI) Services Brand! A subsidiary of Zealandia Innovation PLUS Ltd. We are
VAGST Registered NO: 137-992-531 with our NZBN: 9429051074821
We are a team of skilled professionals who provide high-quality language services to clients from various Government Sectors & industries in Hawkes Bay since 2010.
Our company was founded with the mission to bridge the communication gap between people who speak different languages. We understand that clear communication is essential for success in business, education, and many other aspects of life. That's why we are committed to delivering accurate and reliable translation and interpreting services that meet the needs of our clients.
Our team consists of experienced translators and interpreters who are native speakers of the target language. We are currently expanding so we can start offering more languages through our service in 2024. Apart from our core services. We also have expertise in various industries such as medical, technical, marketing, and more.
We believe that every client deserves personalized attention and customized language solutions. That's why we work closely with our clients to understand their specific needs and requirements. We strive to provide exceptional customer service and deliver our services on time and within budget.
Whether you need translation of a legal document, interpretation for a business meeting, or localization of your website, we are here to help. Contact us today to learn more about our services and how we can assist you in achieving your language goals.
9. EDUCATION: TRAINING & QUALIFICATIONS MEMBERSHIPS & AFFILIATIONS
10. ABOUT US
Terms and Conditions of Use for this Website
About This Site
The mission of this platform is to primarily assist the Court & Police Interpreters New Zealand (CPINZ) expand its reach to its customers by online booking. This is a 24hrs booking platform tailored to the New Zealand Law Service Industry such as the Courts, Police, Lawyers & Law Firms and other New Zealand Government Legal & Compliance Services to support anyone in New Zealand that requires a Translator or an Interpreter.
Website Copyright and Permissions
The Court & Police Interpreters New Zealand (CPINZ) web pages are protected by copyright. Generally, you may print, reproduce and use the information from the Court & Police Interpreters New Zealand (CPINZ) or non-commercial, personal, or educational purposes. Redistribution or commercial uses are prohibited without express written permission.
Copyright and the Collection
All Users & Visitors to this website must respect the copyrights in works that are accessible through computers connected to this website. No copyrighted work may be copied, published, disseminated, displayed, performed or played without permission of the copyright holder except in accordance with the fair use of licensed agreement.
Digitized and other special collections may have specific use conditions or permission requirements. Commercial use and systematic downloading, copying or distributing of information is expressly prohibited.
General Disclaimer
The Court and Police Interpreters Service NZ reserves the right to modify, move or remove web pages or links thereon at any time. The web site or portions of it may be unavailable for undetermined periods because of equipment or software maintenance, power or network outages, or other circumstances. The Court and Police Interpreters Service NZ takes no responsibility for errors or omissions in its websites, although every effort is made to ensure the accuracy and timeliness of the content. The Court and Police Interpreters Service NZ has the right at any time to change or discontinue any aspect or feature of the Web site, including, but not limited to, content, hours of availability, equipment and/or software required for access or use of the Web site or any portion of the Web site. The Court and Police Interpreters Service NZ web sites has links to its other Brands and Services, agencies and other institutions’ web sites when there is a business reason to do so. This linking does not constitute Court and Police Interpreters Service NZ endorsement of the content of their websites or of their policies or products unless otherwise. The Court and Police Interpreters Service NZ is not responsible for the availability and links to external Web sites
Security
For site security and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, deny service, cause damage, or access non-public information or use server applications for unauthorized purposes. Unsanctioned attempts to upload or change information are strictly prohibited. Although every practicable effort is made to ensure the security and integrity of the content. The Court and Police Interpreters Service NZ does not warrant that this web site or its content is free of disabling devices. These are defined as any software, document, message, or other material which contains a computer virus, worm, Trojan horse, etc. that may disable computer software or equipment or may prevent users from using a Web site or any other item of hardware or software.
Privacy
When you use the Court and Police Interpreters Service NZ website, some or all of the following information may be stored: the Internet address from which our site is accessed, date and time, URLs, file names or words entered in search commands, links clicked on the page, and the browser and operating system used. If request forms are used email addresses (“From” and “To”) are logged. This information may be used for analyzing the use of resources, troubleshooting problems, and improving services. It is not used for associating search terms or patterns of site navigation with individual users or to identify individuals for any other purpose. If you choose to provide us with personal information, as in an e-mail message, The Court and Police Interpreters Service NZ will use this information to respond to your request. There are times when your email is forwarded within the Court and Police Interpreters Service NZ Service Team to be able to better assist you. The Court and Police Interpreters Service NZ does not share your email address with a third party unless required by law.
OUR VALUES
Te Tiriti o Waitangi
Te Tiriti o Waitangi
Te Tiriti o Waitangi
As a court interpreting business in New Zealand, the Treaty of Waitangi holds significance and relevance in our daily operations. We have included the following aspects to reflect the importance of Treaty of Waitangi to our service.
- Cultural Sensitivity:
- Language Access for Māori:
- Recognition of Māori Rights and Interests &
- Understanding Treaty Principles
Our business practices incorporate and promotes understanding of the Treaty of Waitangi and also applies when necessary, in our business activities.
This is to ensure we can contribute in creating an inclusive and culturally responsive environment within the legal system. This approach supports the principles of partnership, participation, and protection and helps to foster a fair and respectful justice system for all New Zealanders
OUR PURPOSE
Te Tiriti o Waitangi
Te Tiriti o Waitangi
Accuracy:
Professionalism:
Impartiality and Neutrality:
Confidentiality:
Cultural Sensitivity:
Continuous Professional Development:
Ethical Conduct:
Client Focus:
Respect for the Legal System: Court interpreters should have a deep respect for the legal system and the role they play within it. They should understand the importance of accurate interpretation in upholding justice and ensuring equal access to the courts for all individuals, regardless of their language or cultural background.
Continuous Improvement: A court interpreting business should continually strive for improvement, seeking feedback from clients, evaluating performance, and implementing changes or enhancements to enhance the quality of its services.
WE CARE
TEAM-WORK
TEAM-WORK
Inclusion and diversity is a crucial aspect of our court interpreting business, this is to promote fairness, equality, and access to justice regardless of language barrier for all individuals, regardless of their backgrounds or identities. Our team here at CPI embraces the following.
Language Access for All:
Cultural Competence:
Diverse Interpreter Pool:
Representation and Outreach:
Professional Development and Training:
Supportive Work Environment:
Accessibility:
Sensitivity to Intersectionality:
TEAM-WORK
TEAM-WORK
TEAM-WORK
WE ARE PART OF THE SERVICE PROVIDER COMMUNITY THAT SUPPORT THE COURT & POLICE
We maintain and continue to foster effective teamwork with the court and other service providers to optimize operations, enhance service delivery, and to ensure a positive and supportive work environment. Collaboration, communication and a shared commitment to excellence contribute to the success of our business and the satisfaction of our clients and other stakeholders.
We understand the importance of the following to our success;
Collaboration:
Roles and Responsibilities:
Supportive Environment:
Flexibility and Adaptability:
Sharing Knowledge and Experience:
Effective Communication:
Problem-solving and Decision-making:
Continuous Improvement:
Kia Ora & Talofa Lava
We can now take booking Requests from any town and cities in New Zealand. More Languages will become available from February 2024